UDEMY Marketing and Customer Experience Management CXM Excellence

1.57 GB | 11min 47s | mp4 | 1280X720 | 16:9
Genre:eLearning |Language:English

Files Included :
1 Onboarding to learning process.mp4 (74.66 MB)
2 Welcome to MTF.mp4 (24.79 MB)
10 Strategy Formulation.mp4 (141.28 MB)
12 Integrated Marketing Communications (IMC).mp4 (67.73 MB)
13 Exploring Beyond the Course.mp4 (33.96 MB)
14 Unlock Your Potential in Marketing Management.mp4 (18.98 MB)
3 Introduction.mp4 (25.43 MB)
5 Introduction to Marketing Management.mp4 (57.37 MB)
6 Marketing Environment Analysis.mp4 (77.37 MB)
7 Market Segmentation, Targeting, and Positioning.mp4 (63.84 MB)
8 Consumer Behaviour and Decision-Making Process.mp4 (93.01 MB)
9 Marketing Strategy Development.mp4 (73.17 MB)
21 Introduction to Customer Experience Management.mp4 (43.04 MB)
23 Theory Overview.mp4 (17.15 MB)
24 High-Level Frameworks.mp4 (63.07 MB)
25 CX Principles.mp4 (42.42 MB)
26 Customer Segmentation and Persona Development.mp4 (65.82 MB)
27 Service Recovery and Complaint Handling.mp4 (72.99 MB)
28 Customer Journey Optimisation.mp4 (158.42 MB)
29 Service Blueprinting and Process Design.mp4 (117.21 MB)
30 Voice of the Customer (VoC) Analysis.mp4 (52.86 MB)
31 Emotional Experience Design (EED).mp4 (54.27 MB)
32 Lifetime Value (LTV) and Customer Lifetime Value (CLV).mp4 (40.04 MB)
33 Employee Experience (EX).mp4 (35.23 MB)
53 Interactive Part.mp4 (29.87 MB)
54 Congratulations with finishing from MTF.mp4 (29.5 MB)
55 Bonus Section Next Steps.mp4 (28.46 MB)]
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