Mastering Conversations For Change Management

Manage change recipients and get their adoption to change through mastering 10 common conversations during any change

What you'll learn

Understand the significance of conversations during organizational change.

Identify the need of change recipients based on their conversations.

Provide change recipients with better responses to their concerns about the change.

Enable change recipients to adopt the new organizational change.

Requirements

The potential learners of this course will have a general interest in people management and their resistance to change.

Description

This mastering change management course will help you to manage change in your organizations more effectively, and in particular when it comes to managing the people side of change who are called change recipients.If you are a change manager, project manager, employees (change agents), or people manager, this course on mastering conversations for change management is for you. It will enable you to explore and develop conversations to respond to concerns raised by change recipients. This will help you to manage the expectations of others during organizational change and get their buy-in.Why mastering conversations matters during organizational change?There is a common saying which is 'change is exciting when it is done by us, threatening when it is done to us'. So, managing change requires us to see things from the perspective of those who receive it.I designed this course to help you address various and most common concerns raised by change recipients through 10 conversations during the three phases of organizational change.After every section, there are 4 quizzes to test what you learn. Also, there are 3 activities representing scenarios of change managers and recipients to reflect on what is learned after every section. At the end of the course, I will provide you with tools & templates to apply what you learn on the next change project at your company. Finally, you will see 2 optional assessments with 20 questions each to test your knowledge.

Overview

Section 1: Overview

Lecture 1 Overview

Section 2: Introduction

Lecture 2 Introduction

Section 3: Unfreezing Phase

Lecture 3 Conversation 1: necessity of change

Lecture 4 Conversation 2: value of change

Lecture 5 Conversation 3: past experience

Lecture 6 Conversation 4: self interest

Lecture 7 Activity 1

Lecture 8 Activity 1: answers

Section 4: Moving Phase

Lecture 9 Conversation 5: feeling of isolation

Lecture 10 Conversation 6: competing commitments

Lecture 11 Conversation 7: lack of support

Lecture 12 Activity 2

Lecture 13 Activity 2: answers

Section 5: Refreezing Phase

Lecture 14 Conversation 8: self efficacy

Lecture 15 Conversation 9: operational issues

Lecture 16 Conversation 10: seeking results

Lecture 17 Activity 3

Lecture 18 Activity 3: answers

Section 6: Conclusion

Lecture 19 Conclusion

Section 7: Extra video: what makes great change agents

Lecture 20 Extra: what makes great change agents

Section 8: Assignments

Section 9: Supporting materials

Lecture 21 Tools and resources

Change managers whether in their early or advanced level of their career who are in charge of leading change initiatives in their organizations.,Project managers who want to understand how change management can support the success of their project,People managers who are line managers, middle managers, and senior managers who deliver the change messages to their teams and answer their questions,Employees who are not necessarily change experts, but they have a positive attitude towards the change and thus participate in deploying it (change agents).